Meet the Team!

 Jose Carlo Lauchengco is an accomplished professional with a diverse background spanning administrative support, project coordination, sales, marketing, and virtual assistance. Starting his career as a project coordinator at a publishing agency, Lauchengco quickly demonstrated his organizational prowess and attention to detail. Transitioning into sales and marketing, he showcased strategic thinking and interpersonal skills, contributing significantly to his team's success. With three years of experience in virtual assistance, Lauchengco has honed his communication, time management, and technological abilities, making him an invaluable asset in remote support roles. Currently serving as an Assistant Case Manager at LLD Consulting LLC, Lauchengco leverages his prior experiences, including his tenure as an Administrative Assistant at the same firm, to drive operational efficiency and client satisfaction. His strong organizational skills, attention to detail, and commitment to excellence continue to distinguish him as a versatile and capable professional, capable of thriving in dynamic and multifaceted environments.

 Bianca Allada brings over a decade of extensive customer service experience to the table. During her tenure, she has demonstrated proficiency in addressing intricate issues such as billing disputes and high-level complaints, including those involving the Telecommunication Ombudsman in Australia. In addition to her customer service expertise, Bianca has also showcased her leadership abilities by overseeing a Spanish-English bilingual team for a healthcare account. In this capacity, she managed various responsibilities including patient scheduling, medication refills, and maintenance of medical records. Notably, Bianca spearheaded the implementation of new processes, conducted new hire trainings, and performed call audits to ensure operational excellence. Bianca holds a Bachelor’s degree in Information Technology from the Philippines, further enriching her skill set. Her areas of strength encompass customer service, billing, and team management, making her a valuable asset in any professional setting.

A dynamic professional currently serving as the Social Media Manager and Administrative Assistant at LLD Consulting. Armed with a Bachelor's Degree in Hospitality Management from Vancouver Community College in Vancouver, BC, Lyn brings a wealth of knowledge and expertise to her role. With a decade of experience, she has honed her skills in various facets of administrative support and online presence management. Lyn's greatest strength lies in her innate ability to connect with others effortlessly. As a genuine people person, she excels in fostering and maintaining professional relationships, a skill set that has been refined through her diverse professional experiences. With her strong interpersonal skills and extensive background, Lyn is well-equipped to drive success in her current role, leveraging her expertise to enhance the online presence and administrative efficiency of Lacey Lula Denman Consulting LLC.

 In 2010, Amber achieved her RN license, marking the beginning of her journey into the HCS realm. By 2013, she immersed herself in the field, collaborating closely with PACSTX members to grasp the intricacies of nursing regulations and mandates. Through hands-on experience with numerous providers, she refined her skills and eventually assumed the role of Director of Nursing for an HCS program, where she served for five years. Amber's expertise lies in forging strong partnerships with providers to comprehend their specific requirements, devising tailored nursing programs, and delivering comprehensive training to nurses. 

Motivated by a commitment to excellence, Christina Whaley is a devoted professional with a diverse range of skills and a compassionate dedication to serving individuals with IDD. With a strong background in administrative tasks, case management, and accounting, Christina offers exceptional support and ensures meticulous handling of cases to guarantee precision and compassion in every aspect. She excels in coordinating services, maintaining thorough records, and fostering effective communication among all stakeholders, ensuring successful outcomes for her clients through her proactive approach.

Christina's expertise in TMHP billing distinguishes her in the field, as she navigates the complex billing processes of TMHP with efficiency and accuracy. Demonstrating a track record of maximizing revenue and minimizing billing errors, her profound understanding of accounting principles makes her an invaluable member of any team. Thriving in fast-paced environments, Christina adeptly manages multiple tasks, prioritizing effectively to meet deadlines while consistently delivering results that surpass expectations.

 Kaylene Launder has been immersed in the HCS sector since 2016, commencing as an appointment runner and swiftly advancing to the position of Group Home Supervisor. In this role, she oversaw multiple group homes, acquiring valuable experience in Case Management. Kaylene boasts a wealth of expertise in facility management and meticulous adherence to state guidelines for documentation. Her key strengths encompass a keen eye for detail, exceptional organizational skills, and a commitment to efficiency. Since February 2023, Kaylene has been an integral part of Lacey Lula Denman LLC.